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Eligibility for Return and Refund:
- We conditionally accept returns and issue refunds only for purchases made directly from our authorised dealers listed on this website.
- The purchase must be returned within 10 days of the invoiced delivery date.
- The return must be in its original, unused condition and packaging.
- A receipt or proof of purchase is required.
- The buyer is responsible for the freight cost of the return.
- A restocking fee of up to 25% will be deducted from the refund amount.
Conditions Not Eligible for Refund:
- Items not in their original condition, damaged, or missing parts not due to our error.
- Items returned more than 30 days after delivery.
- Sale or discounted items.
Refund Process:
- Upon receiving your return, our team will inspect the item.
- You will receive an email within 15 business days notifying you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within 28 business days.
Additional Information:
- For purchases from an online store, the product must be returned to that store.
- You are responsible for the shipping costs for returning your purchase.
- Shipping, handling and installation costs are non-refundable. These costs will be deducted from your refund.
